A.C. Lighting Online Shop - Frequently Asked Questions
If you can not find an answer to your question in the list below, please fill in the contact form at the bottom of the page.
Why is Delivery not Immediate for Certain Products?
We do not have all items in stock all the time, but we can still deliver them, just with a slight delay whilst we receive them into our warehouse.
Each item in the shop has a symbol and text to advise you of the stock status.
International and Over Weight Shipping
Whilst we launch our new shop we will initially only have calculated rates for the UK up to 200kg. If you are outside of the UK and/or the total weight is above 200kg you can place your order and we will contact you with a shipping quote that is specific to your requirements. Once the quote has been prepared you will receive an email, you can then login and pay for the order.
For Professional Use Only
Equipment sold on this webshop is for professional use only.
If you require items to be 'Ready To Go', so you do not need to wire them yourself, please contact us for more details.
Fluids & Aerosols
Items such as smoke fluid, paint and fire retardant spray can not be shipped by Royal Mail. Please do no select this shipping option, as we will not be able able to ship it.
Aerosol based products can only be shipped to addresses within Mainland UK, please contact us for further information before ordering.
Shipping Rates
We have carefully chosen a number of carriers to handle the goods from our store. Depending on the weight and size of your order you will be offered one or more choices of carriage types. Here is a list of the current charges.
Orders placed on the site Monday to Friday by 14:00GMT and where the goods are showing as in stock will be despatched the same day, orders placed after 14:00GMT and on Saturday or Sunday will be processed and shipped on the next working day.
Whilst A.C. Lighting endeavour to ensure that goods are shipped as described above, once the goods have left our warehouse, they are in the hands of the carrier chosen at checkout. We will do our best to assist you with questions on goods that have not arrived with you, however goods shipped via Royal Mail are difficult to track due to their systems. We recommend the use of Citylink where you specifically need goods on a specific day.
Order Tracking
We will provide you with order confirmation, despatch confirmation and tracking details, via the e-mail address that you provided. The webshop will also provide details of your orders status.
Order Security
To keep the transaction as secure as possible we use an SSL certificate and send your payment direct to Protx, our payment gateway, so we never store your credit card anywhere. This is the best possible way to conduct business online.
When completing the checkout process you will see the standard padlock symbol in your browser, along with a unique security seal at the bottom right of the page.
We also keep you secure by using the Verified By Visa and Mastercard Securecode system, these are called 3D Secure, more information is available here.
Order Status Definitions
When you progress through the checkout process your order will have different status messages, this is what they mean:
- In Progress
The order has been placed and payment has been taken. - Awaiting Shipment
The order has been recieved and printed. - Shipped
The order has been shipped. - Pending
The order has been placed but there were no shipping options available, a shipping quote needs to be created so that payment can be made. - Ready
A shipping quote has been prepared and payment is now possible. - Processing
The order has been placed but no payment has been made but payment is still possible at a later date. - Protx Error
This is an error with the payment provider that is outside of our control. - Declined
You do not have enough funds in your account or you have opted out of registering for 3D Secure. - Error
This is is when the user has entered incorrect information. - Cancelled
The order has been cancelled by the user or by A.C. Lighting.
Help Searching
Looking for a particular item? Try these hints:
- Use the search box on the sidebar, this will search the whole webshop.
- Keep your search term to just one word.
We are developing an advanced search engine to help you find the item you need, it will be quick and easy to use.
Ask A Question
If your question hasn't been answered you can fill in this form and we will get back to you asap.